Return policy

The money transferred by the customer to the SIM card balance are non-refundable. Once you have transferred funds the service is considered to be provided and funds are not subject to compensation except for:

1. Not provided service, for which funds were debited from the balance of the SIM card.

2. Not fully rendered service, for which funds were debited from the balance of the SIM card.

3. A poor-quality service for which funds were debited from the SIM card balance.

In all of the above cases, please contact Eurosim travel support service support@eurosim.travel with a detailed description of the problem, exact time and date when this problem occurred. We do not accept complaints with description of problems occurred later than 14 days from submitting a request.

In each case, the company is considering full or partial compensation possibilities for the service, by crediting funds to the SIM card balance.

Compensation cannot exceed the cost of the service for which compensation is made.