Most probably, you are using a telephone of a range of smartphones (HTC Desire, iPhone, Samsung Galaxy, BlackBerry etc.), requiring a separate activation of the Eurosim travel SIM card. To do this, access the following menu on your smartphone: Menu > SIM Menu > Settings > Activate Service and in the “Enter service code” field please dial 1221 code and press “Ok”.

Re-entering the code 1221 returns your SIM card Eurosim travel into regular telephone mode.

We offer special data plans for our callers who use Eurosim travelSIM cards for mobile Internet. We have variety of plans with different data limits: 50MB, 100MB, 250MB, 500MB, 1GB, 2GB, 3GB and 5GB. See more details about “Mobile Internet” here: Rates and Data Plans.

Specific rates apply to both the incoming and the outgoing calls. Any incoming call, at any time and regardless of where you have received the call from, will be charged by the incoming call rate for the country, in which you are receiving that call.

The cost of an outgoing call from the country of your stay doesn’t depend on the destination of the call: it is not important, whether you are making a local call in the country you are currently staying or an international call to any other country of the world, your call will be charged by the outgoing call rate for the country, from which you are calling.

For more details please go Rates and Data Plans.

Eurosim travel SIM cards can be used in all EU countries.

To find out the amount spent for the current month, please dial code 908 (if the phone does not support direct dialing, then *146*908#) and press “Call”. You will be notified of expenses for the current month by SMS.

We consider a calendar month (from the 1st to the last day of the month).

Eurosim travel – is a borderless communication service that allows you to get the following benefits on international travel:

• Optimization of communication costs and SMS during international trips;
• International data roaming;
• A convenient user interface;
• Free technical support.

For the convenience of our clients, each Eurosim tavel is equipped with the special “SIM Menu”, which facilitates the usage of the service and provides an easy access to the additional information:

• Additional Services – the additional services of Eurosim travel.
• Check Balance – balance check.
• Add Airtime – balance top-up by entering the relevant code.
• Check Rate – call cost request (the number must be entered).
• Show My Number – shows number assigned to the SIM card.
• Send SMS – sending text messages at the special rate.
• Settings – system menu through which you can contact the tech support.

The billing starts from the moment of connection, i.e. when the called party answered the call.

The Eurosim travel company specializes only in international destinations, which allows us to offer our clients favorable conditions for using Eurosim travel cards on international trips.

Basics of SMS rate design:

• The cost of an outgoing text message is rated according to the table of rates;
• Free incoming text messages;
• Free SMS sending to Eurosim travel subscribers using www.eurosim.travel – website interface (up to 5 messages per day to one number);
• Cost of sending SMS from SIM Menu – 0.10 USD per message regardless of the host country.

To check your balance select Check Balance option in the SIM menu. The current balance will be displayed on the phone screen. Balance check is free.

The golden rule: always dial the number with the international code regardless of which country you stay in and which country you call. Dial the number of a subscriber in the international format: the country code, the area code, and the phone number. Press the Call button. The phone will display the message Wait for Call and information about the current balance. In a few seconds you will receive an incoming call, press the call button. Wait for the answer of the interlocutor and enjoy the conversation!